1. Introduction
Refraxi (referred to as "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy details how we collect, use, process, and disclose your information when you access our platform, site, and related grading engine and integration services.
By using Refraxi, you consent to the collection and use of information in accordance with this policy. If you reside in Australia, our practices are governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect information you provide directly, details collected automatically during your visits, and telemetry data for academic verification:
- Account Data: Names, email addresses, billing addresses, and authentication identifiers sync'd with our auth providers.
- Assessment Content: Exam blueprints, custom ingestion source materials (PDFs, text notes, URLs), user attempts, scoring metrics, and answers.
- Telemetry Data: Student window defocus intervals, tab telemetry metrics, and submission timestamps.
- Billing Information: Stripe transaction details, session identifiers, and subscription level plans. We do not store raw credit card credentials on our servers.
3. How We Use Information
Your information is used for the following operational requirements:
- To compile and generate custom exams and flashcard structures using our AI pipeline.
- To run deterministic math verification (via SymPy) and Cisco CLI terminal code patterns.
- To sync student progress rosters with LTI 1.3 institutional gradebooks.
- To audit and enforce academic testing integrity via tab telemetry dashboard logs.
4. Data Sharing & Security
Refraxi uses industry-standard cloud resources to store databases and manage infrastructure. We share data only with necessary third-party subprocessors under strict confidentiality, such as payment processors (Stripe) and AI API providers. We do not sell user data to any advertising marketplace.
5. Your Rights and Access
Under the APPs, you have the right to request access to the personal data we hold about you and request correction if it is inaccurate. You may also close your account and request deletion of your data at any time by contacting our support channels.
6. Contact Us
For inquiries, complaints, or access requests regarding this policy, please contact support at [email protected].